E442.COM TechCare – Certified professionals seamlessly resolve your end-users’ technology challenges.
E442.COM TechCare can deliver a customized, superior IT care experience for your end-users, while fully integrating into your IT environment.
Our team of certified help desk professionals, known as Technical Analysts, will resolve your end-users’ technology challenges, so that you can concentrate on your IT goals and initiatives.
E442.COM Technical Analysts are strong customer advocates. They are knowledgeable, courteous and empowered to solve issues to enhance your customers’ experience. Typically saving organizations up to 70% versus an in-house help desk service, E442.COM TechCare is fully-managed, customizable and scalable to meet your needs now and in the future.
Custom Built IT Environment
Technical Analysts are certified help desk professionals located in North America. Our customer advocates will resolve your end-users’ technology challenge in a knowledgeable and courteous manner.
Our team of experts helps you build a solution that integrates into your current IT environment, including defining thresholds for escalations and creating integrated ticketing and reporting systems.
Level 1 and 2 Options
You define the end user requirements to be supported in Level 1 and Level 2. Select from a menu of service components. We support third party and home-grown applications for a customized solution.